Conflict management skills and techniques
A 3-day training program focussing on communication skills and conflict management techniques, with lots of individual and group activities. We will cover some aspects of the psychology of human relationships, including Eric Berne’s relationship types described in his book “Games People Play”. We will also learn about how conflicts arise and what skills and techniques we would need to resolve conflicts successfully. Each participant will have the opportunity to reflect on his/her experiences and work together on those critical situations that the team members choose to discuss.
Inter-cultural communication
A 2-day program based on experiential learning, with many group activities and real life examples. The goal of the program is to raise participants’ awareness of the values and advantages of cultural diversity in an organisation; to get to know some habits of different nations that can have an impact on everyday communication and cooperation. We will also practice inter-cultural communication techniques with role plays and share/discuss experiences in pairs and small groups.
Contact us for more details or to schedule an introductory meeting where we could explain our methodology and present our approach in full.